Receptionist with Admin Duties

This is a fantastic opportunity to join our team and work as part of a growing business that is prepared to invest in your future.

Job Title: Receptionist with Admin Duties

Salary: Starting salary commensurate with experience and qualifications

Location: This role is based at HQ, Kilwaughter, Co. Antrim

Purpose: Reporting to the Financial Controller, this role will be responsible for the front desk reception function. The role will involve welcoming visitors with a warm and friendly greeting, answering and transferring calls and administration help on processing customer orders, including samples.

As a first point of contact in a customer service role, a friendly and professional nature is required as well as an ability to multitask and prioritise duties.

KEY RESPONSIBILITIES

  • Greet and welcome visitors, customers, hauliers and other stakeholders when they arrive at the office
  • Direct visitors to the appropriate person/location
  • Communicate PPE rules to visitors and provide temporary PPE as required
  • Take responsibility for health, safety, and well-being to deliver safety-first behaviours, including general office housekeeping and ensuring deliveries are put away
  • Answer and transfer incoming calls
  • Receive and sort post/deliveries
  • Occasional order entry and administration assistance in processing customer orders
  • Coordinate customer sample orders, including checking and ordering sample stock, arranging dispatches to customer address, assisting with packing sample orders
  • Work closely with colleagues and third parties to ensure samples are processed and shipped within targets
  • Weekly online ordering of office canteen supplies
  • Other clerical receptionist duties such as filing, photocopying, updating phone lists
  • Adhere to the Company’s confidentiality rules and procedures at all times.
  • Ensure good relations and communications with all members of the team and provide excellent customer care in an efficient manner.
  • Act as an ambassador for our company values, behaviours and adhere to all company procedures.

This list is not exhaustive but compiled to give a core reflection on the responsibilities with the position.


Kilwaughter Minerals Limited

PERSON SPECIFICATION April 2024

Job Title: Receptionist with Admin Duties

Criteria

Essential

Desirable

Education

  • GCSE Maths & English Grade A-C or equivalent

A customer service related qualification

Experience

  • 2 years’ experience in a customer facing role
  • Experience of answering, screening, and transferring calls
  • Experience in liaising & communicating effectively with wider members of a team
  • Experience within a Manufacturing environment
  • Experience in using Navision ERP system.

Skills

  • Excellent attention to detail, organisational and prioritising skills.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Excellent communication (both verbal and written), interpersonal, and influencing skills.
  • Ability to manage multiple tasks simultaneously whilst maintaining high level of accuracy.
  • Initiative, tenacity, self-motivated and well organised
  • A positive attitude towards teamwork and the ability to deliver results and execute within targets.

Computer literate with strong Microsoft Office suite skills

Circumstances

  • Able to work flexible hours as required and occasional travel to remote sites to meet business needs


Personality:

  • Ambitious & passionate about our brand, our reputation, and our customers
  • Self-motivated, energetic and confident individual who is precise and pays attention to detail
  • Determined and driven by results whilst eager to work at pace
  • Embrace and adapt well to change with a positive, can-do attitude
  • An ambassador for our company values and someone who leads by example

Interested in working for Kilwaughter Minerals? Get in touch.

Apply today
Current Opportunities